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MIGRATION REGULATIONS FOR INSTALLERS

DOMIQ BASE → DOMIQ BASE 2.0

Program start date: December 10, 2025
End date: December 31, 2026
Operator: DOMIQ Sp. z o.o.

1. General provisions

  1. These regulations (the “Regulations”) define the rules of the DOMIQ Base device migration program to DOMIQ Base 2.0 (the “Program”) addressed to Installers cooperating with DOMIQ.

  2. The program allows you to exchange your DOMIQ Base device for DOMIQ Base 2.0 on preferential terms, depending on the age of the device.

  3. Migration purchases are made exclusively through the dedicated product page of the DOMIQ online store.

  4. The Program Operator is DOMIQ Sp. z o.o.

2. Conditions of participation in the Program

The Program is open to Installers who:

  1. have an original, functional DOMIQ Base module,

  2. purchase the DOMIQ Base 2.0 product – migration by December 31, 2026,

  3. provide the correct serial number of the device being migrated,

  4. they will send the fully functional DOMIQ Base module back to DOMIQ as part of the migration procedure, starting no earlier than February 27, 2026. 

Each migration purchase applies to one specific DOMIQ Base serial number.

3. Migration options depending on the age of the device

3.1. DOMIQ Base up to 24 months (under warranty)

Option: device modernization

As part of the migration, the installer receives:

  • replacing the top board with a new one,

  • changing the housing to the black version,

  • installation of new screws and extensions,

  • transfer of the full configuration,

  • test of correct operation.

Conditions:

  • the device must have an active warranty,

  • the condition for implementation is to return a functional DOMIQ Base module to DOMIQ,

  • replaced elements become the property of DOMIQ.

This is the cheapest migration option, associated with warranty support.

The migration procedure begins no earlier than February 27, 2026. 

3.2. DOMIQ Base 24–60 months (after warranty)

Variant: reduced price of the new DOMIQ Base 2.0

As part of the migration, the Installer receives:

  • new DOMIQ Base 2.0 module at a reduced price,

  • configuration transfer,

  • full device test.

Conditions:

  • it is necessary to return the currently used DOMIQ Base,

  • After receiving the shipment, the device becomes the property of DOMIQ.

The migration procedure begins no earlier than February 27, 2026, or items may be returned earlier—without migration—at the sender’s expense.

3.3. DOMIQ Base over 60 months (5+ years)

Option: preferential discount for exchange to DOMIQ Base 2.0

The installer receives:

  • preferential discount on the new DOMIQ Base 2.0 module,

  • configuration transfer,

  • test of correct operation.

Conditions:

  • required to return the old device,

  • Upon acceptance, the device becomes the property of DOMIQ.

The migration procedure begins no earlier than February 27, 2026. 

4. Implementation of migration

After purchasing the migration, the Installer sends after February 27, 2026 to DOMIQ:

  • efficient DOMIQ Base module,

  • order number or document confirming purchase.

After receiving the device, DOMIQ performs:

  • modernization (for the warranty variant) or preparation of a new DOMIQ Base 2.0 device,

  • configuration transfer,

  • functional test of the device.

Delivery time:

  • 24–48 hours from receipt of shipment (excluding weekends and holidays). 

Shipments delivered on Friday may take longer to arrive. International shipments may take longer.

Elements dismantled during migration are not returnable and become the property of DOMIQ.

5. Shipping of devices

  • The installer covers the cost of shipping the device to DOMIQ.

  • DOMIQ covers the cost of return shipping (within Poland).

  • DOMIQ is not liable for damages resulting from:

    • improper preparation of the shipment by the Installer,

    • errors or actions of courier, postal or other carriers, including mechanical damage, loss or delays.

  • The obligation to submit complaints to the carrier rests with the Installer.

6. Limitations and Exclusions

DOMIQ may refuse to perform the migration if:

  • the serial number is incorrect or does not match the declared one,

  • the device is non-original, modified or incomplete,

  • the device is malfunctioning in a way that prevents migration,

  • the notification concerns a device purchased after November 25, 2025 or submitted after this date.

  • the device is shipped to DOMIQ before February 27, 2026. In such a case, it is expected to be completed by this date or it can be sent back without migration to the sender at his expense.

7. Warranty and guarantee

  • The new board used in the modernization version is covered by the manufacturer’s warranty in accordance with standard DOMIQ rules.

  • Migration does not shorten or extend the warranty period of peripheral devices in the Customer’s installation.

8. Complaints

Complaints regarding the Program can be submitted to info@domiq.pl. Review time: up to 14 days.

9. Final provisions

  • DOMIQ reserves the right to change the Regulations, but the changes do not affect orders placed before they enter into force.

  • W sprawach nieuregulowanych zastosowanie mają przepisy prawa polskiego.